Guest users signing up on Ascension should be the designated administrator of the platform for their Company/organization or their Supplier business. The Company/Supplier Admin manages system access rights for all other company or supplier account users. The admin onboards/invites other users by going to Tools → Admin settings → Manage users from their dashboard.

The admin should have set up the following minimum settings. Set up your organization’s procurement structure — this is found in Settings → Procurement preferences in the side panel. Set up all functionalities under Tools → Admin settings, especially procurement groups (i.e. projects/cost centres/departments/offices), stores/warehouses, document templates and manage users. Onboarded users' access may depend on completion of procurement groups and stores/warehouses setup. If the setup is not done correctly, some functionality may be obstructed. Visit the Help tab in the task bar or Help resources in the side panel for the User quick guide.

If you have already received an invitation email from your admin and you have set your password, go to the Ascension website, click Customer portal and sign in with your set credentials. If no invitation email has been sent to you, please contact your admin for assistance. Go to the Help tab in the task bar or Help resources in the side panel for the User quick guide.

In the invitation email sent to you by your Admin, click Set password to open the set-password page. Fill in the required fields including name, confirm email, and set/confirm password. Submit the form and a verification code will be sent to your registered email. Enter the verification code to sign in and access your role-specific dashboard.

Yes. You can operate a dedicated supplies handling account for your sales team and a dedicated company account for your operations team. The nature of your supply business may not fit into any one of our subscription plans. The two subscription plans are independent of each other and cannot be registered by the same admin email address. Go to the User quick guide for specific setup tips on either account.

Yes. You can change your subscription plan whilst the previous one is still running. The first cost of your new plan will be calculated pro-rata to your balance on the days remaining for the ongoing subscription plan. Any issues with billing, please send us a complaint here.

Ascension allows you to setup a service provider (supplier) profile that can be published onto the Supplier database. The supplier database provides 24/7 visibility of your services portfolio to a nation-wide market. Clients unknown to you can find you and invite you to bid for consultancy projects (Supplier plus). If not, then make use of the Supplier free capabilities.

At Ascension we understand that suppliers do not always get offered business, hence why some basic functionality is retained in the platform for free. The Supplier free plan allows you to respond to inquiries from customers that have pre-qualified your business or customers who wish to explore your services for the first time. It includes generation of customizable business documents (Quotations, Delivery notes, Purchase Orders, GRNs, Invoices, Credit notes and Debit notes), direct export of invoices to EFRIS, live file sharing and messaging with your Ascension-registered clients, and real time procurement tracking.

No. Ascension does not currently support direct payments of supplier invoices or staff expense claims. Payments are carried out through third-party services arranged between companies/organizations and suppliers. However, cumulative completed payment amounts may be displayed upon input by the Accountant. When fully paid, the requisition will show a “Closed” status.